The US Postal Service has released a five year plan to focus on and meet customer needs. At the heart of the plan, the USPS says, are 3 keys:
- Focus on what matters most to customers.
- Leverage our strengths to create customer value an profits to invest in continued improvement.
- Embrace Change in the way we respond to emerging customer needs and a rapidly evolving business environment.
The 37 page document talks about the current economic situation and factors the situation into the plan. It refers to this period in economic history as “challenging times” and a period of “economic uncertainty”. Basically the document is a road map for the USPS to continue to improve its core strengths.
The plan covers topics from customer relationships to technological advancements. The plan specifically covers the commitment of the USPS to implement and improve on the IM Barcode (Intelligent Mail). It also states that it will not only embrace change, but will be a leader in many fields. The document also has a section explaining the need to use the Internet to its full potential.
More information can be found at the USPS website… Just follow the links below.
Main Page: http://www.usps.com/strategicplanning/vision2013.htm
Full Document: http://www.usps.com/strategicplanning/_pdf/Vision2013FullDocument.pdf
Overview: http://www.usps.com/strategicplanning/_pdf/Vision2013Overview.pdf
