USPS releases Vision 2013 customer focused plan
The US Postal Service has released a five year plan to focus on and meet customer needs. At the heart of the plan, the USPS says, are 3 keys:
- Focus on what matters most to customers.
- Leverage our strengths to create customer value an profits to invest in continued improvement.
- Embrace Change in the way we respond to emerging customer needs and a rapidly evolving business environment.
